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Intelligent automation

Build resiliency into your business with the ability to respond fast to the daily changes we are all experiencing. As you untangle your processes, you unify and strengthen your business, with a seamless approach to every customer journey – delivering real value, faster.

How we do it

A smart, scalable low-code platform



Accelerate and simplify how work gets done

Systems are too fragmented, too old, too complicated, and too overwhelmed. Pega’s battle-tested automation tools can make even the most complex processes faster and easier - everywhere.


Automate for today and tomorrow

Get started with bots to quickly address the influx of requests – from customers and employees alike. With a complete set of capabilities in one platform, you can bring people, processes, and systems together to ensure the long-term success of your organization.


Say goodbye to silos

Front end vs. back office. Business vs. IT. Gaps that have not been addressed are more apparent than ever. Pega’s low-code app development and a multi-dimensional architecture unifies your systems for a robust architectural strategy built for the long-term.

How Pega Email Bot helps you work smarter and faster.

Meet Sam

A top customer service agent at an insurance company, she genuinely cares about helping others.

Inbox overload

With hundreds of customer emails flooding in daily, Sam spends hours managing her queue.

Why it takes so long

Mistakes happen

Sam makes a few errors when re‑typing info from emails. Data entry isn't her strong suit - relationships are.

Too much busywork

Sam feels like she's falling behind, and policyholders aren't getting the speedy service the expect.

Without Pega

Wasted time.
Slow processes.

Customer outcomes

  • Longer wait times
  • Less accurate responses
  • Reduced loyalty

Business outcomes

  • Manual work adds time and cost
  • Lower productivity
  • Frustrated agents

Meet Sam

A top customer service agent at an insurance company, she genuinely cares about helping others.

Inbox triage

Instead of reading hundreds of daily customer emails, Sam sees pre-populated forms she can easily review and advance.

How this works

Quick replies

The system suggests customized responses Sam can send instantly.

Learning in action

Everyone's happier

Policyholders get help faster. And Sam has less busywork, more conversations.

With Pega

Saving time with automation

Customer outcomes

  • Faster service
  • More accurate answers
  • Increased loyalty

Business outcomes

  • Manual process automated
  • Lower costs
  • Increased productivity

Make every process more efficient with Pega.

Featured Solution

Pega Platform
Build. Automate. Engage.

Discover automation as dynamic as your enterprise – and the only unified platform that can do everything you envision and then some.

Explore capabilities

Client Success Story

Unum

See how one insurer transformed legacy systems and significantly reduced transaction times.

Learn more

Pegasystems named a Leader in the 2019 Gartner Magic Quadrant for Intelligent Business Process Management Suites.


Analyst Report

Pega named a leader in iBPMS

"Pegasystems uniquely leverages digital process automation (DPA), including artificial intelligence and robotics, to unify business processes and customer journeys from end-to-end."

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Without automatic email processing, Sam has to decide how to follow up on each message, then enter key information manually.

A Pega-powered email bot uses natural language processing and text analytics to collect vital information, create a case, and route it to Sam’s email portal. The bot can even “read” attachments thanks to optical character recognition.

Machine learning helps built-in AI suggest better responses each time. Eventually, the entire process can be automated, freeing up Sam to do higher value work.

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