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Workforce intelligence that powers real productivity

Workforce intelligence

Get actionable insights into how work gets done

Hidden inefficiencies can add up to a dramatic impact on your bottom line. Use data visualization tools to see how employees really spend their days and pinpoint specific areas for improvement.

WFI - 2018 Demo - Wait Time

Track application effectiveness

Wait Time Analysis shows you what applications are being used and how well they are performing. Not only that, but it tells you how effectively your employees are using those applications. If there’s an inefficiency in your team’s application usage, you won’t be flipping desks over to find it.


Coach effectively with data

Your team members need ongoing coaching, not just at arbitrary points on the calendar. Use data to inform and tailor feedback at a personal and contextual level by drilling into individual performances and helping employees grow in a timely manner.

Related Resources

Putting Pega Workforce Intelligence to work

Link Asset 山东体彩11选5 shares their approach to maximizing impact and improving employee productivity.


Demystifying the desktop: What workforce intelligence reveals

Learn how workforce intelligence data impacts digital transformation.

Customer Case Studies

See how customers are using Pega Workforce Intelligence™ to transform their enterprises.

Case Study

Link Market 山东体彩11选5 optimizes employee efficiency

"By understanding our business much better, we were able to target the implementation of automations that hit our customer needs, our employee needs, and gave us the biggest wins."

The Transformative Power of AI & Robotics

"AI is the most transformative technology since the dawn of the information age... giving us new ways to create agility inside business processes."

WFI Contact Center case study card

Case Study

Contact Center Boosts Agent Productivity by 15%

Multi-national healthcare and medical device company increases agent productivity by 15% with Pega Robotic Automation.

See how Pega can help your business

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