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Build for Change®

The next best ideas in digital transformation.

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Nolan Greene

BPM, RPA, and the intelligent automation future

Kelli Bravo

Pega app helps clients keep employees safe while managing staffing availability during crisis

Jeff Nicholson

Adapting Pega Customer Service to a work-from-山东体彩11选5 model


Prioritizing the safety of the munity

Vince Jeffs

5 data-driven principles for the Chief Data Officer to reshape CX strategy

Pete Brown

Why hotfixes aren’t so hot

Heidi Wettach

The increasing importance of intelligent customer service

Reena Leone

Why your customer experience program needs an executive sponsor

Nitin Gupta

Rebuild your ad-tech stack around first-party data and intelligence

Teonna Akinsete and Kenton Hankins

The benefits of co-production

Mike Asebrook

Improved employee experience = improved customer experience

Michelle Garcia

Survey: What vehicle owners now demand from your service team

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