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Gartner CRM CEC 2019

Analyst Report

Pegasystems named a Leader in Gartner’s Magic Quadrant for CRM Customer Engagement Center

For the 10th consecutive year, Gartner recognizes Pegasystems as a Leader in the 2019 Gartner Magic Quadrant for CRM Customer Engagement Center report.

Pegasystems was cited as a Leader in Gartner’s 2019 Magic Quadrant for CRM Customer Engagement Center.

At Pega, we build the digital pathways to help your customers connect to you on the channel of their choice – web, email, chat, SMS – with the capabilities to expand to any new channels in the future. The Pega Platform enables customer service organizations of every size to scale.

Powered by Pega’s real-time AI, our unified desktop application gives agents the information they need – guiding the next best action for each customer journey. What’s more, our low-code app development helps to streamline processes and unite systems from end to end. And powerful automation seamlessly orchestrates the full workflow to deliver the outcomes customers expect.

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Pegasystems is the leader in software for digital transformation. Find out more about our 35-year history of helping the world's leading organizations achieve breakthrough business results.

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Gartner 2019 Magic Quadrant for CRM Customer Engagement Center, Brian Manusama, Nadine LeBlanc, Simon Harrison, 11 June 2019

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Pegasystems.

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