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A Forrester Study

Forrester TEI study demonstrates 186% ROI with Pega Robotic Process Automation

Pegasystems commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Pega Robotic Process Automation.

The Total Economic Impact™ Of Pegasystems’ Hybrid RPA Approach

PDF | 23 pages | 29 mins read

For enterprise organizations, digital transformation is imperative -- and requires investment. Organizations need technology that drives efficiencies and fundamentally changes the way business gets done.

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed five customers with several years of experience using Pega’s hybrid RPA approach.

The risk-adjusted results include:

  • ROI of 186% and net present value of $22.7M over three years
  • $10.9M in savings over three years due to fewer instances of rework
  • $11.1M in savings over three years while holding headcount steady and increasing productivity

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